Return Policy

At LUMIN, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please read our Return Policy below to understand how returns and refunds work. 

1. Information We Collect

- You may return items within 7 days of receiving your order.  

- Items must be unused, in their original condition, and in the original packaging with all tags attached.  

- Proof of purchase (e.g., order number or receipt) is required for all returns. 

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:  

- Sunglasses that show signs of wear or damage.  

- Items purchased during a sale or promotion (unless defective). 

3. How to Initiate a Return

  1. Contact our support team at [support@luminbd.com](mailto:support@luminbd.com) within the return period to request a return authorization.  
  2. Pack the item securely in its original packaging and include all accessories (e.g., case, cleaning cloth).  
  3. Ship the item to the address provided by our team. 

4. Return Shipping Costs

- Customers are responsible for return shipping costs unless the item is defective or incorrect.  

- We recommend using a trackable shipping method, as LUMIN is not responsible for lost or damaged return packages. 

5. Refunds

- Once we receive and inspect your returned item, we will process your refund within 5-7 business days.  

- Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.  

6. Exchanges

- If you’d like to exchange an item for a different size, color, or style, please contact us at [support@luminbd.com](mailto:support@luminbd.com). Exchanges are subject to product availability. 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [support@luminbd.com](mailto:support@luminbd.com). We will provide instructions for returning the item and will cover the return shipping costs. 

8. Questions?

If you have any questions about our Return Policy, feel free to reach out to us at:  

Email: [support@luminbd.com](mailto:support@luminbd.com)  


We’re here to ensure your shopping experience with LUMIN is smooth and hassle-free! 

Last Updated: 21/032025